Privacy Policy for Solara LMS

Effective Date: 04-12-2016
Last Updated: 6-5-2025

1. Introduction

Welcome to Solara LMS (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning management system, ecommerce catalog, and website (collectively, the “Services”). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2.1 Personal Information You Provide

Account Registration:

Full name, email address, username, and password
Profile information including photo, bio, job title, and organization
Contact information such as phone number and mailing address
Educational background and certifications
Payment information for ecommerce transactions

Learning Management System:

Course enrollment and completion data
Assessment scores, grades, and performance metrics
Discussion forum posts and comments
Assignment submissions and feedback
Learning preferences and accessibility needs
Time spent on courses and learning activities

Ecommerce Catalog:

Purchase history and transaction records
Billing and shipping addresses
Payment method information (processed securely through third-party processors)
Product reviews and ratings
Wishlist and cart contents

Website Interactions:

Contact form submissions and support requests
Newsletter subscriptions and communication preferences
Survey responses and feedback
Event registrations and webinar attendance

2.2 Information We Collect Automatically

Technical Information:

IP address, device type, and browser information
Operating system and screen resolution
Cookies and similar tracking technologies
Session data and login timestamps

Usage Analytics:

Pages visited and time spent on each page
Click-through rates and navigation patterns
Search queries within the platform
Feature usage and engagement metrics
Course progress and completion patterns

Performance Data:

System performance metrics
Error logs and debugging information
Load times and response rates

3. How We Use Your Information

3.1 Primary Purposes

Educational Services:

Deliver course content and track learning progress
Generate certificates and transcripts
Provide personalized learning recommendations
Facilitate instructor-student and peer-to-peer interactions
Assess learning outcomes and provide feedback

Account Management:

Create and maintain user accounts
Authenticate users and prevent unauthorized access
Provide customer support and technical assistance
Send important service notifications and updates

Ecommerce Operations:

Process purchases and manage transactions
Handle refunds and billing inquiries
Recommend relevant courses and content
Manage inventory and product availability
Prevent fraud and ensure payment security

3.2 Secondary Purposes

Communication:

Send newsletters and promotional materials (with consent)
Notify users of new courses and features
Conduct surveys and gather feedback
Provide customer support and respond to inquiries

Analytics and Improvement:

Analyze usage patterns to improve our Services
Conduct research on learning effectiveness
Develop new features and functionalities
Monitor system performance and security

Legal and Compliance:

Comply with applicable laws and regulations
Protect our rights and prevent misuse
Respond to legal requests and court orders
Maintain records for audit purposes

4. Information Sharing and Disclosure

4.1 We Share Information With:

Service Providers:

Cloud hosting and infrastructure providers
Payment processors and financial institutions
Email service providers and communication platforms
Analytics and monitoring services
Customer support and help desk systems

Educational Partners:

Instructors and course creators (limited to relevant student data)
Accreditation bodies and certification authorities
Educational institutions and corporate clients
Content providers and learning partners

Legal Requirements:

Law enforcement agencies when legally required
Government authorities for regulatory compliance
Legal counsel and courts in litigation matters
Third parties in connection with business transfers

4.2 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share aggregated, anonymized data that cannot identify individual users for research and analytics purposes.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards:

Encryption of data in transit and at rest
Secure socket layer (SSL) certificates
Multi-factor authentication options
Regular security audits and penetration testing
Access controls and user permission systems

Administrative Safeguards:

Employee training on data protection
Background checks for personnel with data access
Incident response and breach notification procedures
Regular review and updating of security policies

Physical Safeguards:

Secure data centers with restricted access
Environmental controls and monitoring
Backup and disaster recovery systems

5.2 Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations:

Account information: Retained while your account is active and for 7 years after closure
Learning records: Retained permanently for transcript and certification purposes
Transaction data: Retained for 7 years for tax and accounting purposes
Analytics data: Retained for 3 years for service improvement purposes

6. Your Rights and Choices

6.1 Access and Control

Account Settings:

Update your profile information and preferences
Modify privacy settings and notification preferences
Download your learning records and certificates
Manage email subscriptions and communications

Data Rights:

Request access to your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Object to certain processing activities
Request data portability in machine-readable format

6.2 Communication Preferences

You can control how we communicate with you:

Opt out of marketing emails through unsubscribe links
Adjust notification settings in your account preferences
Contact us to update your communication preferences
Note that some service-related communications cannot be disabled

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies:

Required for basic site functionality
Authentication and security purposes
Session management and user preferences

Analytics Cookies:

Usage statistics and performance monitoring
User behavior analysis and heatmaps
A/B testing and feature optimization

Marketing Cookies:

Personalized content and recommendations
Targeted advertising and remarketing
Social media integration and sharing

7.2 Cookie Management

You can control cookies through your browser settings:

Accept or reject cookies
Delete existing cookies
Set preferences for specific types of cookies
Receive notifications when cookies are set

Please note that disabling certain cookies may affect the functionality of our Services.

8. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Integrated Services:

Single sign-on providers (Google, Microsoft, etc.)
Social media platforms for sharing and authentication
Payment processors for ecommerce transactions
Video hosting and streaming services
External learning resources and content libraries

9. International Data Transfers

We may transfer your information to servers located outside your country of residence. When we do so, we ensure appropriate safeguards are in place:

Adequacy decisions by relevant authorities
Standard contractual clauses approved by regulators
Binding corporate rules for intra-group transfers
Certification under recognized privacy frameworks

10. Children’s Privacy

10.1 Age Restrictions

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10.2 Educational Use

For educational institutions using our Services with students under 18:

We act as a service provider under applicable privacy laws
We only use student data for educational purposes
We do not use student data for advertising or marketing
We provide parents with access to their child’s information upon request

11. Regional Privacy Rights

11.1 European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation:

Right to be informed about data processing
Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

11.2 California (CCPA/CPRA)

California residents have specific rights under state privacy laws:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information
Right to limit use of sensitive personal information

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices within our Services
Providing at least 30 days’ notice for material changes

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Contact
Stone River eLearning LLC
3411 Nest Ave
Sheldon, IA 51201
Email: [email protected]

Data Protection (EU)
Email: [email protected]

Response Time: We will respond to your inquiry within 30 days (or as required by applicable law).

14. Definitions

Personal Information: Any information that can be used to identify, contact, or locate an individual.

Processing: Any operation performed on personal information, including collection, use, storage, disclosure, and deletion.

Services: Solara LMS learning management system, ecommerce catalog, website, and all related features and functionalities.

Third Party: Any individual or entity that is not Solara LMS or its affiliates.

User: Any individual who accesses or uses our Services, including students, instructors, administrators, and visitors

Privacy Policy