Terms and Conditions of Use

Effective Date: 4-12-2016
Last Updated: 6-5-2025

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Solara LMS (“Company,” “we,” “our,” or “us”) regarding your use of the Solara LMS learning management system, ecommerce catalog, website, and all related services (collectively, the “Services”).

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

2. Acceptance and Modifications

2.1 Legal Capacity

By using our Services, you represent and warrant that:

You are at least 18 years of age, or the age of majority in your jurisdiction
You have the legal capacity to enter into binding agreements
Your use of the Services complies with all applicable laws and regulations
All information you provide is accurate, current, and complete

2.2 Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

Posting updated Terms on our website with a new effective date
Sending email notifications to registered users
Displaying prominent notices within the Services
Providing at least 30 days’ notice for material changes affecting your rights

Your continued use of the Services after any modifications constitutes acceptance of the updated Terms.

3. Description of Services

3.1 Learning Management System (LMS)

Our LMS provides:

Online course delivery and content management
Student progress tracking and assessment tools
Interactive features including forums, messaging, and collaboration tools
Certification and transcript generation
Instructor tools for course creation and management
Administrative dashboards and reporting capabilities

3.2 Ecommerce Catalog

Our ecommerce platform offers:

Course marketplace with search and filtering capabilities
Secure payment processing and transaction management
Digital content delivery and access management
User reviews and ratings system
Promotional tools and discount management
Purchase history and account management

3.3 Website and Support Services

Additional services include:

Informational website with product documentation
Customer support and technical assistance
Community forums and knowledge base
Marketing materials and promotional content
Integration APIs and developer resources

4. User Accounts and Registration

4.1 Account Creation

To access certain features of our Services, you must create an account by providing:

Valid email address
Secure password meeting our requirements
Accurate personal and contact information
Acceptance of these Terms and our Privacy Policy

4.2 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use
Using strong passwords and enabling two-factor authentication when available
Logging out of shared or public computers

4.3 Account Termination

We may suspend or terminate your account if you:

Violate these Terms or our policies
Engage in fraudulent or illegal activities
Provide false or misleading information
Interfere with the operation of our Services
Fail to pay required fees or charges

5. User Conduct and Acceptable Use

5.1 Permitted Uses

You may use our Services to:

Access and complete educational courses and programs
Purchase and download digital learning content
Participate in forums and community discussions
Submit assignments and receive feedback
Generate certificates and transcripts
Communicate with instructors and fellow learners

5.2 Prohibited Activities

You may not:

Content Violations:

Upload, post, or share illegal, harmful, or inappropriate content
Violate intellectual property rights of others
Share copyrighted materials without permission
Post spam, advertising, or commercial solicitations
Distribute malware, viruses, or harmful code

Platform Misuse:

Attempt to gain unauthorized access to systems or accounts
Interfere with or disrupt the Services or servers
Use automated tools to access or scrape content
Reverse engineer, decompile, or disassemble our software
Create multiple accounts to circumvent restrictions

Academic Misconduct:

Engage in cheating, plagiarism, or academic dishonesty
Share assessment answers or course materials inappropriately
Impersonate instructors or other users
Falsify certificates, transcripts, or completion records

Harassment and Abuse:

Harass, threaten, or intimidate other users
Post discriminatory or hateful content
Engage in cyberbullying or stalking behavior
Share personal information of others without consent

5.3 Content Standards

All user-generated content must:

Comply with applicable laws and regulations
Respect the rights and dignity of others
Be relevant to educational purposes
Meet professional and academic standards
Avoid offensive or inappropriate language

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services and all content, features, and functionality are owned by Solara LMS and are protected by:

Copyright, trademark, and patent laws
Trade secret and other intellectual property rights
International intellectual property treaties
Terms of service and license agreements

This includes but is not limited to:

Software code, algorithms, and technical architecture
Course content, videos, text, and multimedia materials
Trademarks, logos, and brand elements
User interface design and user experience
Documentation, guides, and support materials

6.2 User Content License

When you submit, upload, or post content to our Services, you grant us:

A worldwide, non-exclusive, royalty-free license
The right to use, modify, adapt, and distribute your content
Permission to display your content within the Services
The ability to create derivative works for service improvement
Rights necessary to provide and enhance our Services

You retain ownership of your original content, but you are responsible for ensuring you have the right to grant this license.

6.3 Third-Party Content

Our Services may include content from third parties, including:

Licensed educational materials and course content
Open source software and libraries
User-generated content from other learners
Integrated services and external resources

Third-party content is subject to separate license terms and conditions.

6.4 DMCA Compliance

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). To report copyright infringement:

DMCA Notice Requirements:

Identification of the copyrighted work
Location of the allegedly infringing material
Your contact information and electronic signature
Statement of good faith belief that use is not authorized
Statement of accuracy under penalty of perjury

Send notices to: [email protected]

7. Payment Terms and Billing

7.1 Pricing and Fees

Pricing for our Services is displayed on our website and may include:

Individual course purchases
Subscription plans and bulk licensing
Certification and assessment fees
Premium features and add-on services
Processing fees and applicable taxes

7.2 Payment Processing

We accept payment through:

Major credit and debit cards
PayPal and other digital payment methods
Bank transfers and wire payments
Corporate purchase orders (for approved accounts)
Cryptocurrency (where legally permitted)

7.3 Billing and Invoicing

For subscription services:

Billing occurs on a recurring basis (monthly, annually, etc.)
Automatic renewal unless cancelled before the renewal date
Pro-rated charges for mid-cycle upgrades or changes
Invoices sent via email with detailed transaction information

7.4 Refunds and Returns

Digital Content Refunds:

30-day refund period for individual course purchases
No refund for courses with significant completion progress
Refunds processed to original payment method within 5-10 business days
Subscription refunds pro-rated to unused portion

Refund Exclusions:

Courses accessed for more than 30 days
Completed courses with certificates issued
Bulk or enterprise licenses
Third-party content with separate terms

7.5 Late Payments and Collections

For overdue accounts:

Service suspension after 15 days past due
Late fees of 1.5% per month on outstanding balances
Collection agency referral for accounts over 90 days past due
Legal action for significant unpaid amounts

8. Privacy and Data Protection

8.1 Data Collection and Use

Our collection and use of personal information is governed by our Privacy Policy, which forms an integral part of these Terms. By using our Services, you consent to our data practices as described in the Privacy Policy.

8.2 Educational Records

For educational institutions and their students:

We comply with FERPA and other applicable educational privacy laws
Student data is used solely for educational purposes
Parents have rights to access their minor children’s records
Data sharing with third parties requires appropriate consent

8.3 Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You acknowledge that:

Internet transmission is not completely secure
You use the Services at your own risk
You should take precautions to protect your data
We are not liable for unauthorized access beyond our control

9. Service Availability and Performance

9.1 Service Availability

We strive to maintain high availability of our Services, but we do not guarantee:

Uninterrupted or error-free operation
Specific uptime percentages or service levels
Compatibility with all devices or browsers
Availability during maintenance windows or emergencies

9.2 Maintenance and Updates

We reserve the right to:

Perform scheduled maintenance with advance notice
Make emergency repairs or security updates
Modify features and functionality to improve services
Discontinue features that are no longer viable

9.3 Service Limitations

Our Services are subject to:

Bandwidth and storage limitations
Geographic restrictions and local law compliance
Technical limitations of underlying infrastructure
Third-party service dependencies

10. Disclaimers and Warranties

10.1 Service Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT
UNINTERRUPTED OR ERROR-FREE OPERATION
SECURITY OR FREEDOM FROM VIRUSES OR HARMFUL CODE

10.2 Educational Content Disclaimer

Course content is for educational purposes only
We do not guarantee specific learning outcomes or career advancement
Professional advice should be sought for specific situations
Certifications may not be recognized by all institutions or employers
Course content may become outdated over time

10.3 Third-Party Content

We disclaim responsibility for:

Accuracy or quality of third-party content
Third-party websites or services linked from our platform
User-generated content and community interactions
External integrations and API dependencies

11. Limitation of Liability

11.1 Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLARA LMS SHALL NOT BE LIABLE FOR:

Direct Damages:

Loss of data, content, or work product
Business interruption or lost profits
Cost of substitute services or products
Downtime or service unavailability

Indirect Damages:

Consequential, incidental, or punitive damages
Loss of goodwill or reputation
Emotional distress or personal injury
Third-party claims or legal costs

11.2 Damage Caps

Our total liability for any claim arising from these Terms or your use of the Services shall not exceed:

The amount paid by you to us in the 12 months preceding the claim, or
$1,000 USD, whichever is greater

11.3 Time Limitations

Claims must be brought within one year of the date the cause of action arose, or such claims will be permanently barred.

12. Indemnification

You agree to indemnify, defend, and hold harmless Solara LMS, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to:

Your use of the Services
Your violation of these Terms or applicable laws
Your infringement of any intellectual property or other rights
Your user-generated content or submissions
Your interactions with other users or third parties

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

Using account closure features within the Services
Contacting customer support with a termination request
Ceasing to use the Services (passive termination)

13.2 Termination by Us

We may terminate or suspend your access immediately, without prior notice, for:

Violation of these Terms or our policies
Fraudulent or illegal activities
Non-payment of fees or charges
Extended periods of inactivity
Business reasons or service discontinuation

13.3 Effect of Termination

Upon termination:

Your access to the Services will cease immediately
Your account data may be deleted after a reasonable period
Outstanding payment obligations remain in effect
Accrued rights and obligations survive termination
You may retain access to purchased content subject to license terms

13.4 Data Retrieval

Before termination, you should:

Download any content or data you wish to retain
Export certificates, transcripts, and completion records
Save important communications or course materials
Update any external integrations or dependencies

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal dispute resolution, you agree to:

Contact us directly to attempt resolution
Provide detailed information about the dispute
Engage in good faith negotiations for at least 30 days
Consider mediation through a mutually agreed mediator

14.2 Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration:

Arbitration Rules:

Administered by the American Arbitration Association (AAA)
Conducted under AAA Commercial Arbitration Rules
Single arbitrator selected through AAA procedures
Location: [Your jurisdiction] or mutually agreed location

Arbitration Scope:

All disputes arising from or relating to these Terms
Claims for monetary damages, injunctive relief, or declaratory judgment
Disputes regarding the validity or enforceability of these Terms

Arbitration Limitations:

Individual claims only (no class action arbitration)
Arbitrator cannot award punitive damages exceeding liability limitations
Discovery limited to preserve efficiency and cost-effectiveness

14.3 Exceptions to Arbitration

The following disputes are not subject to arbitration:

Intellectual property infringement claims
Small claims court actions within jurisdictional limits
Injunctive relief for immediate harm
Government regulatory or enforcement actions

14.4 Class Action Waiver

You waive any right to participate in class action lawsuits or class-wide arbitration against us. All claims must be brought individually.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to conflict of law principles.

15.2 Jurisdiction

For disputes not subject to arbitration, you consent to the exclusive jurisdiction and venue of the courts located in [Your City, State/Country].

15.3 International Users

If you access our Services from outside [Your Country], you are responsible for compliance with local laws and regulations. These Terms do not override mandatory consumer protection laws in your jurisdiction.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Solara LMS regarding the Services and supersede all prior agreements and understandings.

16.2 Non-Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

16.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms shall remain in full force and effect.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

16.6 Survival

The following provisions shall survive termination of these Terms: intellectual property rights, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

16.7 Notices

All notices required under these Terms shall be in writing and delivered to:

For Solara LMS:
Stone River eLearning LLC
3411 Nest Ave
Sheldon, IA 51201
Email: [email protected]

For Users:
To the email address associated with your account

16.8 Language

These Terms are written in English. Any translation is provided for convenience only, and the English version shall control in case of conflict.

17. Contact Information

If you have questions about these Terms or need to contact us for any reason:

General Inquiries:
Email: [email protected]

Legal Matters:
Email: [email protected]

Billing Questions:
Email: [email protected]

Technical Support:
Email: [email protected]

By using Solara LMS, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms form a legally binding agreement between you and Solara LMS.

Terms and Conditions